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FAQ

 

Q: How is sales tax calculated?

A:Osupplies.com™ charges sales tax based on the destination of the shipment, and in accordance with state and local tax laws. Your shopping cart only shows the estimated sales tax. After your order is placed an email confirmation will be sent with the order total – including the verified sales tax.

Q: How do I get Free Delivery?

A: Free delivery if order totals over $50; Orders less than $50 will be charged a $8.95 delivery fee. Delivery is defined as transport of goods to the first floor of the commercial business, unless an elevator is present.
• Paper will be delivered to first floor of the commercial business if under 10 cases; if over 10 cases, it will be delivered to a delivery dock.
• White Glove delivery is available at an additional charge.
All non UPSable items are subject to a 10% freight charge. Custom products such as stamps, personalized products, printing of checks, badges, etc. will be charged an additional charge.

Q: When will my Furniture Order arrive?

A: Furniture orders from the online catalog are only available within local trading areas. However, furniture deliveries may be scheduled for specific weekdays in certain areas. When you place your order you will be informed of your delivery days or you can contact us for the furniture delivery days in your area.

Q: Does Osupplies.com™ deliver to “Mail Drop” locations?

A: “Mail Drop” location is an address where a business or service accepts mail deliveries on behalf of a customer. Osupplies.com™ will deliver to Mail Drop locations such as a UPS Store (formerly Mail Boxes Etc.). However, Osupplies.com™ is unable to deliver to Post Office Boxes or APO/FPO addresses, which are military overseas mail drops.

Q: Do I have to sign for my Order?

A: For your package safety, it is best to have someone available to sign for your order during the hours of 8:00 a.m. – 5:00 p.m., Monday through Friday, except holidays (UPS may deliver to residential addresses up to 7:00 p.m.).

Q: How will I know whether or not my order has been approved for credit and shipped?

A: When you place your order on the Internet, your credit card is not “billed” until your order is actually shipped from our warehouse. Most orders are approved for credit; if there are any problems, our credit department will attempt to get approval from your credit card provider first, without bothering you with a phone call. Otherwise, our credit department will call you and let you know as soon as possible so you can decide on another method of payment.

Q: Can I add or delete items from my order if I made a mistake or changed my mind?

A: Most orders are transmitted almost immediately to our warehouse where they are processed very quickly and shipped out.  If you want to change your order, please let us know as soon as possible, by calling 800-516-7321. We will check the status of your order and attempt to make the necessary changes. If your order has already been transmitted to our warehouse for shipping, we will not be able to make changes to the order and it will ship as ordered. If that is the case and you would like to place an additional order, please contact customer service at 800-516-7321, or you can simply refuse delivery if that is more convenient for you.  If you cannot call us, please send us an email and we will make the necessary adjustments as noted above.

Q: How do I contact Osupplies.com™ if there is a problem with my order?

A: If you need to contact us about a problem with your order call 800-516-7321 or use our contact form and we will contact you as soon as possible.

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